![]() and 2:30 p.m.Įmergency or On-Demand Water Connection Requests: ![]() Regular business hours for this service are between 8:30 a.m. Turn-on or turn-off water at Curb Stop or Water Main during regular working hours and with 72 hours notice.įor a non-emergency request, please provide 72 hours notice to Civic Works by emailing the completed Water On/Off Request Form to or be calling 25. Fees are listed on the attached Water On/Off Request Form below. The property account holder will be charged a fee for this service which will be charged to their quarterly utility billing. Only property owners or their representative can request this service unless it's for an emergency. If you require work to be done on the water line between the water shut-off valve at the water meter, and the curb stop at the street, you will need to contact the City's Civic Works department to request this service. The City does not permit anyone other than a City employee to shut off or turn on the water at the curb stop. ![]() Going forward in 2018, the rates for residential customers will be based solely on consumption. Water meters are a proven way for communities to save water and extend the lifespan of water and sewer systems and treatment plants. Thanks to the participation of our residents, water meters are now in use in almost all homes, and local businesses and industry continue to work on installing their own. ![]()
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